BMW Collection Brushed Steel Mug – 304 Stainless Steel Signature Cup, 300ml

Production Time – Steering Wheels

All our steering wheels are made to order and handcrafted after your purchase. Production takes 10–15 days.

1. Place your order and pay a 50% deposit to begin production
2. Your steering wheel is handcrafted within 10–15 days
3. Once ready, we notify you — pay the remaining 50% before shipment
4. Ships with full tracking

All Other Products

Accessories and all other products have no production time and are dispatched within 1–2 business days.

Shipping Time

We ship worldwide with full tracking on every order. Delivery takes 10–17 days after dispatch. Once your order is dispatched, you will receive a tracking number via email.

Shipping Costs

• United States & Europe: Free shipping on all orders
• Rest of the World: Calculated at checkout

Returns & Refunds

We accept returns within 14 days after delivery. For steering wheels, the 14 days also start from the day the wheel is delivered to you. Returns are accepted when:

• The item has a manufacturing defect or was damaged during shipping
• The wrong item was delivered
• The item is unused and in its original packaging

Items that have been installed or used, and items returned without prior authorization, are not eligible for return.

How to Return

Contact us via WhatsApp (+1 318 654 1503) or email within 14 days after delivery with your order number and photos. We will reply within 48 hours with return instructions. Refunds or replacements are processed within 5–7 business days of receiving the return.

Customs & Import Duties

International orders may be subject to customs fees or import duties depending on your country. These charges are the responsibility of the buyer.

Questions?

Message us on WhatsApp — we typically respond within 1 hour.

We accept returns within 14 days after delivery. Items must be unused, in their original condition and packaging. For our made-to-order steering wheels (production time 10–15 days, shipping 10–17 days), the 14-day return period starts from the day the wheel is delivered. Approved refunds are processed to your original payment method. To start a return, contact us on WhatsApp at +1 (318) 654-1503 or at carconceptorltd@gmail.com.